Returns and Exchanges

7 articles for Returns and Exchanges

I bought one of your products, and I am not satisfied with it, but my doctor won't take it back because it has been opened.

Please call our Customer Service Department at 800-228-1966, and we will do our best to accommodate your situation.

What is Thorne’s 60-Day Satisfaction Guarantee?

If you’re not satisfied for any reason with a Thorne product you purchased from one of our authorized resellers, simply return it to the place of purchase for your money back, a store credit, or a ...

Can I return or exchange a Thorne product that is past its expiration date?

In general, Thorne does not refund or exchange product that is past its expiration date; however, if you have a professional wholesale account with us, please contact Thorne's Customer Service Depa...

Can I return an order that I received that I am not satisfied with?

Yes. If you are not completely satisfied with your purchase after you receive it, then Thorne will help create a solution for you. We want to make your purchasing experience with Thorne as satisfac...

I am a health-care practitioner and one of my patients returned one of your products. Can I receive a credit for this product?

Yes. Thorne will accept a product return or exchange from one of your patients. The best way to do this is to contact Thorne while the patient is in your office so we can obtain the information we ...

How do I return or exchange a product?

To return or exchange a product that you purchased from Thorne or from a health-care practitioner, please call our Customer Service Department at 800-228-1966 or email support@thorne.com to receive...

Can I return a product that I purchased and shipped internationally?

Thorne currently does not accept returns on internationally shipped products. All international product sales are final.

Search Tips

If you're coming up empty, try related search terms, or browse using the categories on the main support page.

Not finding your answer?

Chat with us or call 1-800-228-1966