Supplements

Depending on where you live and the time of year your product order is shipped, a Thorne product order can sometimes be subjected during shipment to short-term exposure to an extreme hot or cold temperature. For example, the hot temperature in the back of a delivery truck or a neighborhood mailbox, or the cold temperature on a residential front porch. However, in almost every instance, these short-term environmental stresses should not degrade or adversely affect the ingredients – powder or liquid – in a Thorne product in any way. And these environmental stresses are kept at a minimum because the great majority of Thorne products are successfully shipped from Thorne to the customer in just 2-3 days. To also help minimize these circumstances, we recommend that you be available to receive your shipment when it arrives so the product doesn’t remain exposed to an extreme outdoor temperature. But if you do open your shipment and you have any reason to be concerned about damage to a product, then contact Thorne’s Customer Service Department so you can be assured that you receive every Thorne product in its most optimal form.