Thorne Research is committed to continually "raising the bar" for excellence in customer service, and, as a result, we offer many convenient and customer-friendly ordering options.
One tremendous practitioner advantage offered by Thorne Research is our Patient Express Program. We realize it's not always convenient for a patient to travel to your office each time a product needs to be refilled. To help you better serve these patients, we offer you the flexibility of setting up a drop-ship service. Please contact one of our customer service representatives who will be happy to walk you through the details of the program.
Thorne's website provides a wealth of information that benefits Thorne practitioner-customers, including downloadable articles, monographs, and webinars, as well as informative product information. In addition, thorne.com provides the ability to conveniently order Thorne products online.
In addition to Thorne's customer-friendly qualities described above, we also offer a number of discount opportunities for our practitioner-customers, including our bulk discount program. The bulk discount program applies to the purchase of any combination of stock products. To make this advantage even more rewarding, a practitioner-customer receives discounts when ordering Thorne products on-line.
Thorne wants to make it easy, convenient, and affordable for our practitioner-customers to order products. Thorne provides FREE shipping via UPS or FedEx ground service with 1-3 business day delivery times on all orders over $125.00. Orders under $125.00 are charged a flat $8.00 handling fee and ship UPS or FedEx ground service within 1-3 business day delivery times. We attempt to ship all orders placed by 12:00 pm Pacific Time the same day. Expedited shipping is available for the estimated cost of the requested service. Alaska and Hawaii ship via Express 2-Day Air. Shipping is free on orders over $300.00 – otherwise estimated freight is charged with a $20.00 minimum.
Thorne's world-class customer service and technical staff are available to Thorne customers, Monday through Friday, 6:30 am to 5:00 pm, Pacific Time – call toll free (800) 228-1966 or email email@example.com.
Our ultimate goal is to help you better serve your patients rather than simply sell more products. To that end, whenever you contact a representative from Thorne – either in the field or in our corporate office – that representative will only have your interest and your patient's interest in mind and will never use high-pressure sales tactics to gain your business.
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